Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 1 (855) 925-5428 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any Canadian with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Service

How can we help you?

At Castle we believe that A Better Experience doesn't end once you've purchased your home furnishings from us. We are committed to ensuring that our customers receive the same level of service from purchase to delivery and beyond.

If you have any concerns feel free to contact your sales consultant at 306-525-5428.

service

We guarantee the merchandise will be in showroom condition upon delivery. After delivery, we guarantee our furniture for one full year against manufacturing defects with the manufacturer's warranty, or we will repair or replace the item at our option. Excluded from this guarantee are "as is" merchandise and other specifically marked final sale items.

This guarantee does not cover:

- Damage due to misuse, abuse or accidents.
- Damage of discolouration caused by sunlight.
- Abnormal wear, fading or shrinkage of any fabric.


Warranties

It's human nature to worry and be protective of an important investment. The Castle Protection Plan will do the worrying for you, so you can relax and enjoy your furniture or mattresses... whatever life throws at it. See one of our furnishing consultants for details.


Deliveries

Our trained professionals will provide delivery and positioning except for ready to assemble products. They will operate with the utmost respect for your home.

Before purchase, please measure the width of doors, hallways and stairs. Before delivery, please clear away all obstacles. In the rare event of an impossible tight fit, we will only move the furniture with your approval.

We provide you with a time frame for your delivery; however, it's conditional to road conditions and other situations beyond our control.